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Terms and Conditions

COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our patients. We do, however, have a complaints procedure in place and if you are unhappy with the treatment and feel you want to make a complaint or comment on the service provided please either contact a member of staff at the clinic or call 01244 308000 for further details or email enquiries@jwaesthetics.com We will endeavour to deal with any matters arising promptly and efficiently.

Consultation fees
Consultations are completely free.
Our aim is to provide the medical and aesthetic advice necessary for you to make an informed decision about your treatment or procedure.
Online bookings require a deposit which is redeemable against treatment. Fees are refunded in full if, after consultation, you decide not to proceed.

Cancellation fees and late arrivals
Cancellations can be made by phone, email or in person at least 48 hours prior to your scheduled appointment.
We would be grateful if you would inform us as soon as possible as this will avoid any confusion and help us maintain our level of service to all clients.
We reserve the right to take a deposit for all bookings and this will be forfeit if appointments are missed or if we are not informed within 48 hours.
Clients who have failed to provide adequate cancellation warning may be charged in full for any missed procedures when booking their next appointment.
Clients providing acceptable warning may transfer any feels paid to a new booking
We do our best to accommodate late arrivals however, there may be times when a late arrival may result in reduced consultation time, or we may have to reschedule your appointment.
We aim to confirm all appointments by text message 24 hrs prior to your appointment. We are unable to guarantee this service and so must remind you that it is your responsibility to arrive on the date and time booked.
It is crucial that we keep to the appointment schedule to ensure that we provide the best possible service to the vast majority of clients who arrive as scheduled.
Any client who fails to arrive within a 15 minute ‘grace period’ after their scheduled appointment may be subject to the same penalties as those failing to provide adequate cancellation notice.
We hope none of the above need concern you and we can therefore keep your appointment arrangements as seamless as possible.

Website terms & conditions
These terms and conditions govern your use of our website jw aesthetics (“we”, “us”, “our” or “website”); by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

Licence to use website
Unless otherwise stated, we, or our licensors, own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
Without written consent you must not:
1. Republish material from this website (including republication on another website);
2. Sell, rent or sub-license material from the website;
3. Show any material from the website in public;
4. Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
5. Edit or otherwise modify any material on the website; or
6. Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

Limited warranties
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Limitations and exclusions of liability
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

Indemnity
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.
Breaches of these terms & conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your ip address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

Severability
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

Entire agreement
These terms and conditions constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with english law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of england and wales.

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